Privacy Policy

Effective Date: 01/01/2024

At YourHear.com, we respect and protect your privacy. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to safeguard your personal data. By accessing our website or using our services, you agree to the practices described in this policy.

Please take a moment to review this Privacy Policy. If you have any questions or concerns, feel free to contact us at (800) 755-6950.

1. Information We Collect

We collect information from you when you visit our website, make a purchase, or interact with our services. The types of information we collect may include:

a. Personal Information

Identifiable Information: When you register for an account, make a purchase, request a consultation, or contact customer service, we may collect personal information such as your name, email address, phone number, shipping address, billing address, and payment details.
Health Information: For certain services, such as hearing aid consultations, we may collect sensitive health information, including hearing tests, hearing needs, and preferences, which are necessary to customize your hearing solutions.

b. Non-Personal Information

Technical Data: We may collect non-personal information such as your IP address, browser type, device information, and operating system, as well as data about how you interact with our website (e.g., pages visited, time spent on the site, etc.).
Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience on our website and gather insights about how you use our services. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Orders and Deliver Products: To process your purchase, fulfill your order, and deliver products to the address you provide.
To Improve Our Services: To personalize your experience and improve our website, products, and services based on your preferences and feedback.
To Communicate with You: To send you order confirmations, shipping notifications, promotional emails, newsletters, and updates about our products and services. You can opt out of promotional emails at any time.
To Provide Customer Support: To respond to your inquiries, resolve issues, and provide assistance regarding our products or services.
To Process Payments: To process payments securely through trusted third-party payment processors.
To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal processes, or respond to lawful requests from government authorities.

3. How We Protect Your Information

We are committed to ensuring that your information is secure. We implement a variety of security measures, including encryption and secure servers, to protect your personal and payment information. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Payment Information: We use third-party payment processors that are PCI-compliant to handle your payment information securely.
Access Control: We restrict access to your personal information to only those employees, contractors, or third-party service providers who need it to perform their job functions.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist with processing orders, delivering products, payment processing, customer support, and marketing services. These providers are obligated to protect your data and only use it for the purposes for which it was provided.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, such as responding to subpoenas, court orders, or other legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Your Rights and Choices

We value your privacy and provide you with choices about how we collect, use, and share your information:

Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or newsletters by clicking the “unsubscribe” link at the bottom of any email we send. You can also contact us directly to request removal from our mailing list.
Access and Correction: You have the right to access, update, or correct your personal information by logging into your account or contacting us directly.
Data Deletion: You can request the deletion of your personal information by contacting us. Please note that certain data may need to be retained for legal, accounting, or operational purposes.
Cookies: You can control the use of cookies through your browser settings. However, please be aware that blocking cookies may affect the functionality of certain features on our website.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing our agreements. When your data is no longer required, we will delete it or anonymize it in a secure manner.

7. International Transfers of Data

If you are located outside of the United States and choose to provide information to us, please be aware that your information may be transferred to, processed, and stored in the United States or other countries where our servers are located. By using our services, you consent to the transfer of your personal information to these locations.

8. Children’s Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove such information from our systems.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not controlled or operated by us. This Privacy Policy does not apply to these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on this page with a new "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

Email: info@yourhear.com
Phone: (800) 755-6950
Mailing Address: 1136 S Delano Ct, B201, Chicago, IL, 60605, USA

This Privacy Policy was last updated on 01/01/2024.