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Terms of Service
Effective Date: 01/01/2024
Welcome to YourHear.com, where we provide high-quality hearing solutions designed to improve your hearing experience. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.
1. Acceptance of Terms
By using our website, products, and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and any applicable laws and regulations. If you do not agree to these terms, you should not use our website or services.
2. Changes to Terms
YourHear.com reserves the right to modify, update, or change these Terms of Service at any time. Any changes will be posted on this page with the revised "Effective Date." You are responsible for reviewing these terms regularly. Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes.
3. Eligibility
You must be at least 18 years old to use our services or make purchases. If you are under 18, you may use the services only with the involvement of a parent or guardian.
4. Services and Products
YourHear.com provides hearing aids, accessories, and related products designed to improve hearing. We offer both direct-to-consumer and professional services through our website, as well as consultations and remote adjustments with licensed professionals.
5. Account Registration
In order to access certain features of our services, you may be required to create an account with us. You agree to provide accurate, current, and complete information during the registration process and to maintain the confidentiality of your account details.
6. Pricing and Payment
Prices for our products and services are listed on our website and are subject to change without notice. We accept a variety of payment methods, including credit cards, debit cards, and other approved payment methods. Payment for orders is processed immediately at the time of purchase.
7. Shipping and Delivery
Once an order is placed, we will process and ship your products in a timely manner. Delivery times may vary based on location and availability. YourHear.com is not responsible for any delays caused by third-party shipping providers or unforeseen circumstances.
8. Warranty and Support
All products purchased from YourHear.com come with a manufacturer’s warranty, which covers defects in materials and workmanship under normal use. If you experience issues with your hearing aids or accessories, please contact our customer support team for assistance. Additional terms and conditions regarding the warranty may apply.
9. Return and Refund Policy
We want you to be fully satisfied with your purchase. If for any reason you are not satisfied with the hearing aids or accessories you have purchased, we offer the following return and refund policy:
Trial Period and Refunds
30-Day Risk-Free Trial:
For hearing aid purchases, we offer a 30-day risk-free trial period. You can return the products for a full refund (excluding shipping costs) within 30 days of receiving your order if you are not satisfied.
Conditions for Returns:
To qualify for a refund, the hearing aids must be in good working condition, with all accessories, manuals, and original packaging returned along with the product. Products that have been damaged due to misuse or neglect are not eligible for return.
Refund Processing
Once we receive your returned product, our team will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that the processing time may vary depending on your bank or payment provider.
Non-Returnable Items
Certain items, including custom-made or personalized products, may not be eligible for returns or refunds. These items will be clearly identified on the product page and during the checkout process.
10. Cancellations
If you wish to cancel your order, please contact our customer service team as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation, but you can still return them in accordance with our refund policy.
11. Limitation of Liability
To the fullest extent permitted by applicable law, YourHear.com is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from your use or inability to use our products or services.
12. Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy [link to Privacy Policy] for information about how we collect, use, and protect your personal data.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the state or country in which YourHear.com is headquartered, without regard to its conflict of law principles. Any disputes arising from these terms will be resolved in the competent courts located in The United States.
14. Contact Us
If you have any questions about these Terms of Service or our products, please contact our customer support team at:
Email: info@yourhear.com
Phone: (800) 755-6950
Mailing Address: 1136 S Delano Ct, B201, Chicago, IL, 60605, USA